Our success is based on the clients we serve

When it comes to hospitality, we serve our clients, our guest and our associates. We commit to exceed the expectations of each and every client, guest, and associate. We start our day wanting all to be perfect every room and every experience flawless. When perfection is not met we will be a partner ready to go beyond expectation to remedy the issue at hand. We are your partner ready to applaud the praise and exceed customer satisfaction and expectations.

We offer the following

Room Attendants

Our room attendants are prepared to handle diverse duties. Recognizing a clean room is part of the welcoming affect. Our room attendants will provide special attention to our guest. Welcome notes and a notes of appreciation to long term guest prepared by our team will provide a special touch.

Breakfast Attendants

The breakfast attendant is responsible for the set up and maintenance of the buffet area.
Replenishing food and supplies are top priority ensuring the guest enjoy the breakfast experience.

Houseman Attendants

Our houseman performs, all duties able to maintain public space and guest room servicing. Our houseman’s ability to fill in with room readiness facilitates day use departures and room readiness. Our houseman will ensure a clean and comfortable hotel.

Room Inspector

Our inspectors utilize electronic checklists tailored to the meet the branded hotel requirements. This software facilitates accurate and prompt training and reporting. This ensures our commitment to performance evaluation. Training and coaching is our tool to success. Our room inspectors will be involved with room attendant onboarding. This practice ensures no performance slow down as we onboard new associates.

Our Inspectors recognize their role in the success of the property

The team will exceed your expectations a partner who has all the bases covered. The hotel management team can rest assured we are on the job.

We will provide weekly reports detailing room inspections and all corrective measures applied to correct the issues found. Our management team will review hotel surveys from Trip Advisor, Yelp and all hotel social media accounts. As a partner we will utilize all guest reviews to assist with associate training and best practices. Guest reviews and comments will assist with monthly associate recognition luncheons.

Laundry Attendant

The end of every traveler’s day ends with a great bed. Our Laundry Attendants will provide the cleanest, warmest linen. We know the importance of bedding.

Turn down

A special treat for our VIP’s at the end of a weary day a special treat can lift the spirits of a guest.

Night Attendant

The start of the next day begins with the night attendant. Cleaning all public areas, cleaning restaurant and coffee area, cleaning hotel exterior area, receiving laundry, recording linen inventory, and stocking room attendant carts. As the sunrises, allow us to show a sparkling building to all our guest and associates. As with all shifts, we provide checklist and inspectors to ensure quality service.